New tool offers roadmap to better patient experience

Apr 25, 2019
New tool offers roadmap to better patient experience

A new initiative will help healthcare providers analyze and improve patient experience through access to a comprehensive collection of resources and contacts. The Beryl Institute announced the launch of its Experience Ecosystem program during the opening session of its annual conference, held in Dallas, Texas, April 3 to 5.

It’s about giving the healthcare community the tools it needs to make a real difference, says the Institute’s president, Jason Wolf. “We talk a lot about empathy. Empathy is the foundation of the work we all do, but we need to go further. I love that you feel how I feel, now I want you to do something about it,” he told the audience.

The Experience Ecosystem is built around eight “strategic lenses” through which providers can build a more patient-centered care model.

Building a patient-centered care model

Participants are first invited to answer a series of questions, the answers to which determine which areas the organization is doing well in and which of the eight areas should be prioritized or are areas for improvement. These include staff and provider engagement, patient family and community engagement, culture and leadership, policy and measurement, environment and hospitality, quality and clinical excellence, infrastructure and government, and innovation and technology.

Each hub contains information, advice and resources, such as publications and white papers, produced by a wide range of partners, as well as contacts to organizations and companies that work in that particular area.

“We thought ‘how do we help the members of our community connect to those things that they most need?’ Through an assessment that is open to the community to use, and pages that enable you to do the things that will make the biggest difference,” Jason told delegates.

Drive change and make an impact

“We want to use our Experience Framework to drive change, to expedite your access to resources and really make an impact on what we are trying to accomplish together. We understand that at the Beryl Institute, we don’t do it all, so understanding other organizations that can help you address the issues that you are facing is important.

“It also connects you to the market place, to the patient experience solutions providers that offer you the solutions you need to build a bridge to better outcomes.”

The program provides a simple, comprehensive way for healthcare providers to audit their own performance, then quickly find all the information they need to drive improvement, he notes. “We believed it was time to bring it all together to elevate the idea that to care is human. We have to have access to resources in the easiest way to ensure that (better patient experience) happens over all,” he finishes.

“Ultimately, it’s about quickening the pace to better outcomes. This opportunity has come from our community, from us all working together.”

For more information on the program, click here.

New tool offers roadmap to better patient experience

Astellas Patient Advocacy is a function within Corporate Affairs at Astellas that focuses on creating, building and maintaining third-party relationships. We serve as a conduit between Astellas and external stakeholders to help improve patient outcomes, improve access issues and address patients’ unmet needs head on.

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